Privacy Policy

1. Introduction

Welcome to Spilff Café, a general health and wellness shop committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website.

By accessing our site, you agree to this Privacy Policy and confirm that you meet the minimum legal age required to purchase our products.

2. Legal Notice: Age Restriction

You must be 18 years or older to browse or purchase from Spilff Café. By using our website, you confirm that you are of legal age. We reserve the right to request proof of age at any time before processing or fulfilling an order.

3. Information We Collect

We may collect the following types of personal information:

Full name
Email address and phone number
Billing and shipping address
Payment details (processed securely via third-party services)
Order history and product preferences
Customer support queries and communications

We collect this information directly from you or through automated technologies like cookies.

4. How We Use Your Information

We process your personal data in order to:

Fulfil and deliver orders
Communicate with you about your orders or updates
Send promotional or product-related content (where consented)
Improve our offerings and website experience
Ensure compliance with South African law and e-commerce regulations

5. Data Protection & Security

We implement robust security protocols to protect your personal data from loss, theft, and misuse. All transactions are securely processed through PCI-compliant payment gateways. We do not store your full payment information.

6. Sharing Your Information

We do not sell or rent your personal data. We only share your information with:

Trusted payment processors
Delivery and logistics partners
Legal authorities, if required by law

All third parties are expected to treat your data in accordance with applicable data protection laws, including POPIA.

7. Cookies & Tracking

We use cookies to improve your browsing experience, personalise content, and analyse website traffic. You can adjust your browser settings to manage cookie preferences or disable them.

8. Your Rights Under POPIA

As a South African consumer, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate data
Request deletion of your data (subject to legal or operational limitations)
Opt out of marketing communications

To exercise your rights, please contact us at [Insert Contact Email].

9. Cannabis Law Disclaimer (South Africa)

While Spilff Café markets natural, botanical, and wellness products, including those containing hemp-derived or CBD ingredients, we do not sell or promote the sale of cannabis as defined by South African law.

We acknowledge the Constitutional Court ruling (2018) that permits the private and personal use of cannabis by adults in South Africa. However:

The sale of cannabis or cannabis-infused products for recreational use remains prohibited without appropriate licensing
Distribution to minors is illegal
All Spilff Café products comply with current Department of Health, SAHPRA, and Foodstuffs, Cosmetics & Disinfectants Act regulations

Customers are responsible for ensuring lawful use of any products purchased.

10. Refund Policy for Edibles

Due to health and safety regulations, we do not accept returns or offer refunds on edible products. This includes (but is not limited to) herbal gummies, infused teas, snacks, and any perishable wellness items.

If your product arrives damaged or defective, please contact us within 48 hours of delivery with photo evidence, and we’ll gladly review the issue on a case-by-case basis.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be published on our website, and your continued use of the site signifies your acceptance of the updated terms.